What was Communicated to the Students?
Email sent to Students (May 17th)
Subject: Scheduled Maintenance on Student Google Accounts
This summer we will be restructuring the student Google accounts.
Student Google accounts (Email, Drive, Calendar, Sites, Contacts, etc.) will be unavailable for a time period sometime between June 3th and June 10th. We hope to keep this to as short a time period as possible.
As a result of the restructuring, you will get a new account with the same email address, username, and password. All the stuff from your old account will be archived and will still be available to you (more information to come).
Email sent to Students (Jun 13th)
Subject: Don't Panic!
All of your old Google content (email, documents, calendars, contacts, etc.) has been archived; you can still access it by logging in with a slightly modified username:
Old Email Login
Username: first.l123 @ oldstu.nebo.edu
Password: same password you currently use
Instructions are also available if you'd like to move your content from the old account to the new account:
Accessing Old Student Email and Documents
Reason for Change
For years, Google has recommended we merge the management of our nebo.edu and stu.nebo.edu domains. Our current configuration sometimes causes problems or delays especially for new features (like when we started using Google Classroom and students could not email their teachers).
- Allows additional features of tools like Clever (For example K-1 students will be able to login to Chromebooks with a QR code)
- Reduces issues with sharing documents etc. between teachers and students
- Allows more granular distribution of Chromebook Apps and Google Services
- Allows Chromebook user logging (who used this chromebook last?)
- And more.
Support for Students
Students can access their oldstu.nebo.edu account at any time, or if desired they can transfer their content from oldstu.nebo.edu to the new stu.nebo.edu instructions are available on the district's Student Homepage as Accessing Old Student Email and Documents.
Known Issues
Chromebooks Caching oldstu.nebo.edu sessions
Problem: Some Chromebooks have cached the student's session and puts them into oldstu.nebo.edu even when they are logging into stu.nebo.edu.
Solution: We think we have solved this issue by temporarily disabling the oldstu accounts. If still seeing this issue contact don [dot] remy [at] nebo [dot] edu or david [dot] wadley [at] nebo [dot] edu with the student's email address, and they will clear that session cookie manually.
Drive files shared with students prior to June 10th, 2022
Problem: Any Google Drive files/folders shared with students prior to the change will still be shared to the oldstu.nebo.edu account.
Solution: Visit the Share settings for the file in question, remove the oldstu.nebo.edu student and re-add their new stu.nebo.edu account.
Difficulty accessing Canvas
Problem: Canvas uses the first google account logged into to authenticate for Canvas. If that default account is not the new student account, it will error out.
Solution: On a personal Chromebook, do not use the oldstu.nebo.edu user, but rather add a new user for the stu.nebo.edu user. It may be necessary to "power wash" the Chromebook if this user fails continuously. On a regular computer, sign-out of all google accounts, then log into the stu.nebo.edu user first.