THE PEAK AWARD CUSTOMER SERVICE PROGRAM
Nebo School District wants to showcase our Positive Energy and Kind employees. PEAK Awards are nominated by patrons and recognized by the Superintendent Staff and Nebo School Board of Education. The award is administered by the Communications and Community Relations Department.
Charlotte Whiteside, Teacher, Spanish Fork Junior
Nominated by: Susan E. Anderson
“Charlotte spent hours and hours prepping and carrying out 30 days of STEM activities at our school. She organized guest presenters, daily challenges, and weekly activities. It was a huge undertaking, and she did a phenomenal job!
“Beyond this big event, Charlotte is always happy, and I'd almost say GIDDY. She is fun to work with, and Charlotte is great with the students. She is passionate in finding ways to teach math effectively. Charlotte comes up with the best ideas that help the whole school.”
Timothy Bell, IT, Technology
Nominated by: Katie Shumway, Michelle Gast, Cheryl Nielson
“Tim has gone above and beyond in helping Brockbank with any and all technology issues. He has been temporarily assigned to cover our school, and we have needed a lot of support. He is incredibly prompt, friendly, and knowledgeable! We contacted him about an issue, and he was at our school less than 20 minutes later, even though he had been here the previous day! He remembers names and sincerely tries to get to know each person he works with. We are so appreciative of all his help and have loved having him as part of our school!” ~Katie Shumway, Brockbank
“Tim was asked to cover our school temporarily while our assigned IT specialist was recovering from surgery. While I am sure this has added to Tim's workload, he has not treated us that way. Tim addresses our concerns as if they are of utmost importance. He has responded quickly to questions and concerns. He works efficiently and effectively. Most of all he is pleasant and professional.” ~Michelle Gast, East Meadows
“Tim always greets everyone he sees in the hall with a smile. He is amazingly approachable and never makes anyone feel stupid for asking technology questions. When I have an issue, he is prompt and attentive to make sure everything in my room is running perfectly. Often, it is as soon as I ask the question that he comes. During the time of at-home learning, blended learning, and/or in class teaching all at once, there was NO way I could do my job without his kind, enthusiastic support.” ~Cheryl Nielson
Maggie Fechner, Secretary, Apple Valley Elementary
Nominated by: Sydney Sharp
“Each person that walks into the office is greeted with a smile and welcomed to our school by Maggie. She impacts the feeling tone of our school in such a positive way that people often comment on the welcoming feeling of our school. Maggie is so on top of things. She knows all students by name, is professional yet personal when talking with parents, and cares about the staff's well being. Maggie is organized and has a calming presence which helps our school run smoothly.”
Chelsie Bergera, Teacher, Cherry Creek Elementary
Nominated by: Amy Darrington & Starr Davis
“Chelsie is always happy, always positive, always cheerful and always willing to help with anything. She has had two new team members this year and has not ever hesitated to share materials, lesson plans, ideas, support, and words of encouragement. Not only does she support her team, she is an example and strength to our entire faculty. Last year, the academic growth of her students was phenomenal as she used data to guide instruction. She is an example to all!” ~Amy Darrington
“Chelsie is the absolute BEST! We started our year with two brand new teachers. Chelsie has gone way above and beyond to help us all out! Kindergarten is tricky, but she has made it seamless with her detailed lesson plans, amazingly organized copies, and her willingness to help at a moment’s notice. We love Chelsie and are so lucky to have her as our team lead!” ~Starr Davis
Mike Adams, Assistant Principal, Salem Junior High
Nominated by: Keith Richards
“Mike works with students and parents like a pro. I learn from him every single day. And even though I am his boss, I feel like he is my mentor and someone I go to many times for answers to tough situations. Mike is quick to recognize that a student losing his cool is really a student that has not had their needs met. Mike is one of a kind!”
Terri Jensen, Counselor, Art City & Brockbank Elementary
Nominated by: Amber Park
“Ask anyone and they will agree that Terri Jensen is positive energy and kindness. She is a delightful person to be around. I am the Skills Building technician at Art City Elementary. Terri has been an incredible support to me. She offers advice and is remarkable when it comes to collaboration. She has been instrumental in helping our school establish a space for social and emotional learning. She teaches students how to recognize and acknowledge emotions appropriately, and she does it in a way that is memorable and engaging. I have observed her in several classroom presentations, and it's like I'm sitting in a master class. She is so awesome with the children! It is magical watching her at work.
“Terri has been tasked with the responsibility of addressing college and career awareness/readiness with elementary-age students, and her approach has been brilliant. She designed, from scratch, an entire program that encourages personal goal setting and life skills development. As part of the program, she put together a goal tracking binder that was provided to every student in the school. She follows up with the students and motivates them by celebrating their successes. She even arranged a special assembly to kick it all off.
“At our school, Terri is in charge of the student council. Last school year, my daughter had the privilege of being a part of that group. From a parent's perspective, I got to see how Terri helped to develop confidence and leadership skills in my own child. She supported the students in taking responsibility for planning and executing monthly activities and school assemblies. Terri is literally training up future leaders for our schools and communities. I am so grateful that my daughter had the experience of being mentored by her.
“Terri loves people, and she especially loves the children. I have no doubt about that! During the final student council assembly last May, Terri did something that clearly proves this point. The student council thought it would be fun to select children from the audience to throw a pie at each one of the student council faces. A pie was made for each member and the same number of students brought forward. It was then discovered that one of the student council members was absent, leaving an extra student waiting with a pie in hand. Terri didn't miss a beat as she voluntarily stepped right up to take a pie to the face. The whole gym erupted with cheers, and that became the highlight of the assembly.”
PROGRAM DESCRIPTION
This initiative is designed to focus on "raising the bar" on providing exceptional customer service, both internally and externally. A key component of this initiative is the development of the PEAK Award. The PEAK (Positive Energy and Kindness) Award is presented monthly to someone in the Nebo School District who "really gets it" when it comes to providing exceptional customer service, which in turn results in positive impacts on everyone including students, parents, co-workers and members of the community.
Who Gets Nominated?
Faculty and staff members are nominated by anyone in the community through the Nebo School District website, www.nebo.edu/PEAK wherein a special Customer Service link is provided. The directions as to how to nominate an employee for the PEAK Awards are clearly spelled out on the site. All nominations must include information on how the individual has provided exceptional customer service, as well as how the employee's actions impacted the nominator's overall perception of Nebo School District Schools. The name and contact information of the nominator must be included.
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