EMail Help - Folders

What is a folder?

There are three folders types: Mail, Address Book, and Notes. They are used to store email, contacts and notes respectively.

The main folder where email is received is called the InBox. You can add folders for a variety of reasons: storing email for later reference, keeping copies of email you send, managing contacts and tasks, etc.

Be aware, however, that each user has a storage limit.

Note that a folder can have sub-folders.

What is the InBox?

The InBox is the folder that is analogous to the box outside your home which is regularly visited by your friendly mailman. All mail is delivered to the InBox. You shouldn't keep every mail message you receive in your InBox. After you've read and dealt with an email, delete it or move it to another folder.

POP mail clients will only retrieve mail that is currently in the InBox.

What is the Trash Can?

The Trash Can is a folder that is created to hold deleted email messages. Unless you change the way your email is deleted, email will stay in the Trash Can until you logout and the email has been in the trash for at least 24 hours. You can force your Trash Can to be emptied immediately by clicking on Empty Trash.

How do I create a new folder?

• Depending on the layout you're using, click on the Add New link near the list of Folders or go to the Folders page.
• Enter the desired Folder Name.
• Select the desired Folder Type.
• Click on the Create button.

How do I rename a folder?

• Select the folder you want to rename.
• Click on the Settings icon or the Folder Management link.
• Enter the New Folder Name.
• Leave Rename Sub-folders checked unless you intend on breaking up a sub-folder.
• Click on Rename button.

How do I delete a folder?

• Select the folder you want to rename.
• Click on the Settings icon or the Folder Management link.
• Leave Remove Sub-folders checked unless you intend on deleting a folder but not its sub-folders.
• Click on Rename Folder button.

What happens if I use a slash ("/") as part of a folder name?

If you use a slash ("/") in the middle of a folder name, it will be defined as a sub-folder.

What is a sub-folder?

Any folder which includes a slash ("/") in the middle its name is considered a sub-folder. The purpose of sub-folders is to group folders together. They can be deleted and renamed as a group.

Normally you will first create a parent folder which will include the sub-folders as shown in the following example.

• Parent
• Parent/Sub-folder1
• Parent/Sub-folder2

Note that caution should be used when deleting or renaming a parent folder. By default when a folder which includes a slash ("/") is deleted or renamed, its sub-folders will also be deleted or renamed.

Can I share a folder with another user?

Yes. You can share a folder you create in the WebMail interface with another WebMail user.

• Select the folder you want to share.
• Click on the Settings icon or the Folder Management link.
• Enter the login name you want to share the folder with in the Identifier field.
• Check the following boxes to grant the desired permissions (you can probably check every box except Admin and ignore the rest of these instructions).
  • Lookup: the user will be able to see this folder when it asks the Server to list all folders in your Account.
  • Select: the user will be able to open (select) this folder and see (read) the messages in this folder.
  • Seen: the user will be able to mark messages as read (seen). Usually a message is automatically marked as seen when a user reads it. But if this access right is not granted to a user reading the folder, the folder message "seen" status will not be changed.
  • Flags: the user will be able to set message flags: i.e. to mark messages as answered or "flagged", and to reset the message flags.
  • Insert: the user will be able to append messages to this folder and to copy messages from other folders into this one.
  • Post: This access right is not used by modern mailers.
  • Create: the user will be able to create new sub-folders "inside" this folder.
  • Delete: the user will be able to mark messages as deleted and to compress the folder, removing all its messages marked as deleted.
  • Admin: the user will be able to modify the ACL for this folder (this allows the user to give others access to this folder).
• Click on Update button.

The other user can then follow the instructions to see a folder you have given them access to?

Can I hide a folder?

Yes. Although I'm not sure why that would be helpful. The main reason I'm answering the question is in case some of your folders disappear from your WebMail.

If you set All Account Folders (Settings - General) to No and All Subscribed Folders (Settings - General) to Yes, then you will only see the folders listed for Folder Subscription (Settings Subscription).

Are there limits to how much email I can save?

Yes, there are storage limitations on your email account. If your allotted storage is used, email sent to your account will be rejected. The amount of storage used is listed with the folders.

How much email can I save?