Problems

Forgot Username or Password

  1. Check that you spelled the Username and Password correctly
  2. If you have repeatedly miss-typed your password, wait five minutes and try again

For a Forgotten Password

  1. Click the "Forgot your password?" link
  2. Your password will be changed to a temporary password, which will be emailed to the email you have on file (in SIS).
      If you do not have an email stored in SIS, or do not receive the email:
    • Contact the School and Prove your Identity
    • Ask them to look-up or change the Username or Password

For a Forgotten Username

  1. Click the "request a username" link.
  2. Follow the steps to "Create a Parent Account"
  3. You will be informed that the account already exists, and will be given your username.

 


 

My contact already has an account, but it's not me

An account may have been created using your contact before you had the opportunity.

  1. Contact the School and Prove your Identity
  2. Ask them to look-up or change the password
  3. Optionally, ask the school to change the Username

I have missing or extra students

Missing or Extra students can be caused by incorrect data. This must be corrected by the school.

Example 1: Student is not shown at all

  1. Contact the school and Prove your Identity
  2. Provide them your Contact Username and the Missing Students

Example 2: Student is shown for some but not all contacts

  1. Contact the school and Prove your Identity
  2. Provide them your Contact Username and the Missing Students

Examplel 3: There is an Extra Student shown

  1. Contact the school and Prove your Identity
  2. Provide them your Contact Username and the Extra Students

I don't know a contact listed for my student

Extra contacts can be caused by incorrect data. This must be corrected by the school.

  1. Contact the School and Prove your Identity
  2. Provide them your Contact Username, and the name of the unknown Contact

I can't edit my student

Only Custodial Contacts* can edit students. You may have been incorrectly entered as a Non-Custodial Contact. This must be corrected by the School.

  1. Contact the School and Prove your Identity
  2. Provide them your Contact Username
  3. Ask them to change you to be a Custodial Contact in SIS
    Note: You may need to provide proof (e.g. Birth Certificate, Court Order).

Custodial
A Custodial Contact has legal physical custody
A Custodial Contact has legal responsibility for educational decisions
Non-Custodial
Non-Custodial Contacts cannot make educational decisions, and therefore are unable to edit student data online.